Privacy Policy

Privacy Policy — Principal Pools

Effective date: Feb 2026

Principal Pools Ltd (“Principal Pools”, “we”, “us”) is based in Auckland, New Zealand. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, enquire about a fibreglass pool, request a quote, or use our services.

1) What personal information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email, phone number

• Project details: site address/suburb, property access notes, pool preferences, timelines, budget ranges (if provided)

• Communications: messages you send via forms, email, chat, or phone

• Website usage data: IP address, device/browser type, pages visited, date/time, referral source, and cookie identifiers (where enabled)

2) How we collect it

We collect personal information when you:

• Submit a form, request a quote, or contact us

• Book a consultation or communicate with our team

• Browse our site (via cookies/analytics, where enabled)

3) Why we collect it

We use personal information to:

• Respond to enquiries and provide quotes/consultations

• Deliver our products and services (including installation coordination)

• Improve our website, content, and customer experience

• Send service updates and (where permitted) marketing messages you can opt out of

• Meet legal, tax, warranty and record-keeping obligations, and protect our legal rights

4) When providing information is optional

Providing personal information is generally optional, but if you choose not to provide certain details (e.g., address/suburb or project requirements) we may be unable to provide an accurate quote, site guidance, or timelines.

5) Who we share information with

We do not sell your personal information. We may share information with trusted providers who help us operate, such as:

• Website and hosting providers (e.g., managed hosting, security, performance)

• Analytics and advertising providers (if enabled) to measure performance and improve marketing

• CRM/email tools used to manage enquiries and customer communications

• Payment/finance providers (only if required for a transaction you request)

• Contractors/suppliers involved in delivering your project (only what’s necessary)

All providers are expected to handle information securely and only for authorised purposes.

6) Overseas storage and disclosure

Some of our service providers may store or process information outside New Zealand (for example, web hosting or analytics). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it with safeguards comparable to New Zealand’s privacy requirements.

7) Cookies and tracking

We use cookies and similar technologies to:

• Help the website function properly

• Understand how visitors use the site (analytics)

• [If applicable] support advertising/remarketing

You can control cookies through your browser settings. If we use non-essential cookies (e.g., advertising/remarketing), we may provide a cookie banner or preference tool so you can manage choices.

8) How we protect information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. No online system is 100% secure, but we work to maintain appropriate safeguards.

9) How long we keep information

We keep personal information only as long as needed for the purpose it was collected, including for customer support, warranty records, legal/tax obligations, and dispute resolution. We securely delete or de-identify information when no longer required.

10) Your rights (access and correction)

You can request access to, or correction of, your personal information by contacting us using the details below.

11) Complaints

If you have a concern about how we’ve handled your personal information, please contact us first and we’ll work to resolve it. You may also contact the Office of the Privacy Commissioner (New Zealand).

12) Changes to this policy

We may update this policy from time to time by posting the updated version on this page with a new effective date.

13) Contact us

Principal Pools Ltd
Email: info@principalpools.co.nz
Phone: 09 873 3838
Address: 99 thompson road warkworth New Zealand